ELECTRIC BIKES
FAQs

Here is a list of the most common questions we receive about our e-bikes from customers. Can't find what you're looking for? Contact us directly!

Does my bike need to be adjusted when it arrives?

We take many steps to have a bike delivered as close to ready-to-ride as possible. As with any bike, shipping and normal use can make it possible for hardware to vibrate loose over time. With a periodic checks and adjustments, including after assembly, you can keep your bike in great shape so it's ready for any ride! 

We also recommend getting an initial tune-up from our shop, Let our mechanic assemble the bike for you.

2

Can I test ride a bike?

Absolutely YES!

3

Do ebikes require maintenance?

All bikes (including ebikes) require maintenance over time to keep the bike safe and fun to ride.

4

I live out of BC, how could I get my bike in service?

For our customer who live in other province, we suggest you to contact with our head office to get your local service contractor infos

5

How are Bikes shipped?

All our bikes are shipping from Surrey BC,

FREE Shipping is included to all province in Canada

6

What TAX should I pay on my purchase?

  • US buyers pay no tax, however might be charged duties for some made in Canada products due to regulation changes.

  • Canadian buyers pay GST or HST, based on the province they live in. Most E-bikes are now exempt from PST in B.C. Effective April 21, 2021, electric bicycles and tricycles (e-bikes and e-trikes). To qualify, an e-bike or e-trike must meet the following requirements.
    – Has pedals or hand cranks that allow for the cycle to be propelled by human power
    – Wheels that measure 350mm or more in diameter (13.8 inches)
    – The electric motor or motors are not capable of propelling the cycle at a speed greater than 32 km/hr on level ground and do not have a continuous output power rating that exceeds 500W in total
    – Does not have a combustion engine
    – Is not marketed as, or designed to look like an electric motorcycle, electric moped,
    electric scooter or another similar device

7

I bought my Lankeleisi bike from other shops or other websites, can I get my bike in service at your shop?

Unfortunately, we only service the bikes that customers bought from us.

We are the only Authorized Dealership by Lankeleisi in North America ( The latest contract expiration date is Sep 31st 2024 ) And we have 6 certified distributors in Canada:

  • EPS Riders (ON)

  • Hydrabike (QC)

  • Jo-E  Cycles ( BC)

  • S&E Bikes (BC)

  • Tiger Mountain (US)

  • Gocycle Bike (MX)

 

If you bought bike not from us we suggest you contact with your

original bike seller.

8

According to the BC Motor Vehicle Act, regulated electric bikes (Pedal bikes) do not need to be registered or insured. Other province could be different as BC,