Our policy lasts for 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The e-bike must have less than 10 kilometers on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be in the same packaging and condition that you received it. Additionally, it must include all items that were inside the box, such as the charger, keys, hardware, etc.
We take pride in delivering a quality product. Therefore, we build, test, and inspect all of our bikes prior to shipping.
New and unused bikes are subject to a 0% restocking fee. If the bike is used and has less than 10 km on the odometer, it is subject to a 30% restocking fee.
The customer is responsible for arranging the freight to return the product to our facility. The average cost to ship a bike across Canada is up to $250. The bike needs to be returned in its original packaging.
Please note that returning a bicycle to us is time-consuming for you and for us. If you are unsure if the bike will fit you, please contact our customer service, and they will guide you.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase without any confirmation from us.
There are certain situations where only partial refunds are granted, such as if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
All electrical parts, such as the controller, display, lithium battery, etc., are final sales and cannot be returned or exchanged.
